Privacy Policy

Effective Date: December 31, 2025

Balboa Gold (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.balboagold.com (the “Site”).

1. Information We Collect

Personal Information

When you visit the Site, place an order, sign up for emails, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely by third-party providers)

  • Order history

Automatically Collected Information

When you browse the Site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Referring website or advertisement

This data helps us understand how customers use our Site and improve our services.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about purchases, inquiries, or appointments

  • Provide customer support

  • Send marketing emails or promotions (you may opt out at any time)

  • Improve our website, products, and services

  • Prevent fraud and unauthorized activity

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

  • Payment processors

  • E-commerce platforms (such as Shopify)

  • Email marketing providers

  • Analytics tools (such as Google Analytics)

  • Advertising platforms (such as Meta or Google Ads)

These providers are required to protect your information and use it only for the services they provide to us.

4. Cookies & Tracking Technologies

We use cookies and similar technologies, including those from third-party service providers, to:

  • Enable core website functionality

  • Remember user preferences

  • Analyze website traffic and performance

  • Support advertising and retargeting efforts

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

5. Email & Marketing Communications

If you opt in to receive emails or SMS messages from us, we may send:

  • Promotions

  • Product launches

  • Event updates

  • Appointment reminders

You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Data Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Payment information is processed through secure third-party providers and is not stored on our servers.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing communications

To exercise these rights, contact us using the information below.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Balboa Gold
Email: info@balboagold.com
Location: 3313 Hyland Ave #a2 Costa Mesa, CA 92626